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Shipping Policy

Temptation Aromas founder with products

We are in business to care for all of our customers. We truly want you to have the best experience with our service and our product. Please reach out to us if you have questions or concerns.

01

How long does it take to receive my order?

Standard Processing of 2 business days. FREE Shipping over $35. We use USPS Ground Advantage, 2-5 days for delivery. It comes with $100 insurance. We are shipping from the west coast, so total time depends on how many USPS zones it has to go through. 1-2 days for Processing + 2-5 days for delivery.

03

Do you accept returns, or exchanges?

Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!

02

Can I pay to get it sooner?

Yes.  Choose Upgraded Priority Mail in the shipping portion of checkout and receive 1 business day processing time. There is no charge for the service at half the time of regular orders. You simply pay the Priority U.S. mail rate. 1 day for Processing + 1-3 days for delivery.

04

Do you offer refunds under any circumstances?

There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

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