Question 1

What is your return policy?

Accepted Answer

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Question 2

Do you offer refunds under any circumstances?

Accepted Answer

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Question 3

Do you offer rush production?

Accepted Answer

All orders will be processed in our standard 3-7 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

Question 4

What if my package is delayed/lost in transit or stolen?

Accepted Answer

Temptation Aromas is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

Question 5

Can I re-sell your products?

Accepted Answer

If you are interested in buying wholesale to re-sell please email us at Info@TemptationAromas.com. (Info@TemptationAromas.com.)We would be happy to help make the arrangements.

Question 6

What are your business hours?

Accepted Answer

We are open Monday through Friday from 09:00 AM to 05:00 PM.
On Saturday we are open from 10:00 AM to 02:00 PM for rush orders and special production. And we make every effort to respond to email and chat inquiries with 24- hours (48 if it comes in on Sunday.)

Question 7

Where are you located?

Accepted Answer

Temptation Aromas is in Maple Valley, Washington in the great Pacific Northwest, USA.

Question 8

Does your website use cookies?

Accepted Answer

Yes, we do. A user's preset browser options that determine which types of cookies are allowed and blocked, and whether cookies are cleared when that user exits the browser. Users can configure their cookie settings by accessing their browser's settings.